Frequently Asked Questions
There is no charge. VW Carefree Scheduled Maintenance comes with the purchase of a Volkswagen vehicle starting with MY20.
Carefree Scheduled Maintenance includes the 10,000- and 20,000-mile (or 2 years, whichever occurs first) scheduled service maintenance items outlined in your vehicle’s USA Warranty and Maintenance booklet.
No, all services under your Volkswagen Carefree Scheduled Maintenance plan can only be performed at an authorized Volkswagen dealership.
Only an authorized Volkswagen dealership like ours has the expertise of trained VW Technicians and the quality of Genuine Volkswagen Parts.
Our dealership highly recommends that you have your manufacturer-recommended maintenance performed within 1,000 miles of a scheduled maintenance interval or one year from the date that the scheduled maintenance was last performed, whichever occurs first. For complete details regarding scheduled maintenance, visit our dealership or reference your vehicle’s USA Warranty and Maintenance booklet.
No, Carefree Scheduled Maintenance is provided at no additional cost and cannot be canceled.
No, we will not reimburse any services performed or completed at an independent repair facility or anywhere other than an authorized Volkswagen dealership.
While Carefree Scheduled Maintenance ends after the complimentary 2-year/20,000-mile period, you can purchase Volkswagen Care Prepaid Maintenance Plans to meet your driving needs. Ask us about available plan details during your next dealership visit or visit vwserviceandparts.com/volkswagen-maintenance-plans/vw-service-details for more information.
While you can certainly make an appointment to reserve your service time, all services under your Volkswagen Carefree Scheduled Maintenance plan can be performed in a VW Service Xpress lane without an appointment. Please contact our dealership to see if we currently offer this option.